The Liability Adjuster will provide efficient and effective adjudication of assigned claims through timely investigation, evaluation, and negotiation. This adjuster works well under minimal supervision using company best practices. They must execute files within their authority to make appropriate decisions regarding coverage and settlement. The liability adjuster handles claims involving clear liability and liability disputes involving 1st and 3rd party claimants. This position investigates liability, evaluates and settles property damage claims and effectively negotiate claims to conclusion in a timely manner. In this role you are responsible for taking recorded statements, reviewing policies for coverage, determining liability, settling collision and property damage claims including total losses and writing Reservation of Rights and coverage denials where appropriate. The person in this role takes ownership of their personal brand, stays professional and works well individually within a dynamic team atmosphere.
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What you'll do
* Maintain high availability for insureds and colleagues
* Demonstrate stellar attitude & performance
* Make timely and appropriate contacts with necessary parties and takes detailed recorded statements to determine liability
* Write Reservation of Rights and Coverage Disclaimers when appropriate
* Complete appropriate level of investigation to determine coverage
* Determine exposure, establishes adequate initial reserves and makes timely adjustment to reserve(s) as required
* Negotiate proper settlement within authority and provides recommendations for settlement and disposition of claims exceeding their authority level
* Handle first party and third-party auto property damage losses
* Identify subrogation potential and completes thorough referral to the Recovery Team
* Explain and justify liability positions to both first and third parties
* Manage rental vehicle requests and storage expenses
* Occasionally handle property damage to fixed property
* Effectively manage workload and tasks to keep claims current and documented appropriately
* Occasional large Loss reporting
* Must be able to put in extra time if/as needed
* Maintain excellent customer service tracked through company measurement
* Meet or exceeds individual goals to help the department reach its target
* Make appropriate coverage and/or settlement decisions
* Determine liability by completing thorough investigations
* Pursue recovery as applicable
* Consistently produce quality work product & sets timely reserves
* Fuel engagement within the team and department
This might describe you
* Detail oriented with a commitment to quality
* Excellent communication and collaboration skills
* Knowledgeable in insurance products and expertise
* Prior claims experience in a similar role
* Exercise decisiveness and execution within their authority
* Must have ability to work individually and as a team
* Ability to maintain confidential information
* Strong problem-solving skills
* Strong time management and organizational ability
* Must possess a keen interest in self-development
* Reliable, Accountable and Trust-worthy
* Motivated and positive within a high production role
* Demonstrate proficiencies with computer software and multitasking
* Must be able to become licensed and bonded in all states